Bangkok, Thailand, February 11, 2023 / TRAVELINDEX / MUU Hotels & Resorts is pleased to announce that Christian O. H. Zunk, a seasoned hospitality professional, has taken over as the Group General Manager of MUU Hotels, a hospitality company committed to providing a truly special and personalised experience for guests.
● Christian brings over 29 years of experience in the luxury hotel industry to MUU
● His career has included stints with the Four Seasons Hotel Group, Sofitel, Kempinski Hotels, Rocco Forte Hotels, Shangri-La Hotel Group, Anantara Hotels and Resorts, and Akaryn Hotel Group
● Christian is dedicated to putting the romance back into travel and creating a welcoming environment for guests at MUU
With a demonstrated history of working in the luxury hotel industry around the globe, Christian brings a wealth of experience to MUU. From a hotel family background, Christian has worked in the five-star luxury hotel industry for over 29 years across Asia, Germany and the United States, including six years with the Four Seasons Group in New York, Berlin and Hawaii, four years with Rocco Forte Hotels as part of the executive “pre-opening” teams in Frankfurt and Munich and seven years in leadership roles with Anantara Hotels and Resorts in Asia and the Middle East.
A hotel management school graduate, Christian has a unique view of the industry having grown up in hotels until he was 18 years old; his father was general manager at several legendary European and International hotels. Having seen the industry up close and personal he is passionate about it and is dedicated to putting the romance back into travel and creating a personalised and welcoming environment where guests can feel at home and be themselves.
At MUU, the team is focused on providing guests with a memorable experience by going above and beyond to accommodate their needs and preferences. Whether it’s offering all-day breakfast or accommodating the guest’s desire to dine on their private terrace, the MUU ethos is about making every stay a life-enriching and enjoyable experience. The company also places a strong emphasis on creating a happy and comfortable work environment for its team members, ensuring that they are able to bring their best selves to work every day.
Christian and the MUU team are excited to share their unique approach to hospitality with guests and look forward to welcoming them to the MUU family.
Based in Bangkok with his wife and two young children, Christian explains his take on hospitality in the Q & A below.
What inspires you?
What inspires me daily is the opportunity of being able to provide excellent services and unique experiences to our guests and trying to exceed their expectations whenever possible. At MUU, our goal is to always focus on our guests first, ensuring they have a memorable and enjoyable stay with us.
In what ways do your personal experiences assist you in your role?
My father was a general manager of a number of legendary luxury hotels and I spent most of my childhood staying in them. I have always been passionate about the hospitality industry and want to bring back the personalised, enjoyable experience for guests and associates alike. While we must keep up with technology and offer convenient options like automatic check-in, we should not lose sight of the importance of making each guest’s stay personalised, special and memorable.
How is MUU making this special experience happen?
MUU is dedicated to creating a comfortable, welcoming environment for both our guests and our team members. We encourage every team member to be themselves and to enjoy their time at the hotel. A happy and strongly motivated team is essential for providing a special, memorable experience for our guests. I am passionate about my work and strive to foster that same enthusiasm in my team. At MUU, we believe that every person is special and deserving of respect, regardless of their status as a VIP or not. Our goal is to create a comfortable space for our team so that they can share their happiness and passion with our customers.
Describe the MUU experience?
MUU is a place where everyone can feel relaxed and comfortable, whether they are guests enjoying their vacation or team members working hard to create a welcoming environment. We strive to create a home-away-from-home experience where our guests can be truly themselves with their every need taken care of.
How does MUU differentiate itself?
At MUU, we have four pillars that guide our approach to hospitality. Firstly, we strive to surprise and delight our customers by constantly renewing ourselves and offering new experiences every time they visit us. Secondly, we aim to introduce our guests to the local neighbourhood and provide truly authentic, local experiences. Our third goal is to ensure our guests are satisfied. Lastly, at MUU, we believe in a natural and organic form of luxury, with a strong emphasis on quality and sustainability.
What has been the greatest influence on you?
Growing up in the hotel industry as the son of a hotel general manager, I was always fascinated by the world of hospitality. From a young age, I had the opportunity to experience what it was like to work in a hotel, riding in housekeepers’ trolleys and dressing up to eat in fancy restaurants.
Instead of starting right away in a management position I decided to start from the ground up. I completed my apprenticeship at the renowned Hotel Vier Jahreszeiten in Hamburg, where I worked in every department and learned what it takes to run a successful hotel. Now, as a general manager myself, I understand that the most challenging jobs in a hotel are often those held by the line staff like housekeepers and bellmen. It is because of my appreciation for these roles and the people who perform them that I am able to be an effective leader today.
How is MUU positioning Bangkok as a destination? How does MUU make the experience of Bangkok different?
Bangkok is a dynamic destination and our home district of Thong Lo is really vibrant. At MUU, we aim to position Bangkok as a welcoming and homely destination for our guests.
We want to show them our Bangkok, our Thong Lo. We strive to create a relaxed and free atmosphere, where guests can feel authentic and individual, rather than feeling like they are part of a mass experience. We believe that our personal touch and warm welcome make the experience of visiting Bangkok unique and memorable. The experiences that we create for them are unique to MUU.